Frequently Asked Questions

What is HeyToki?

HeyToki offers you a diverse selection of garments with lovingly embroidered motifs. Our collection includes an otter named "Toki", a dachshund named "Herrmann", a dolphin named "Uwe" and a turtle named "Nacho".

 

How are the products made?

Our products are custom made to order. Each piece of clothing is individually embroidered in Hamburg or in the EU. This way we can ensure a bespoke quality and a personal touch.

 

What kind of garments does HeyToki offer?

HeyToki offers a small carefully selected range of products, for example with t-shirts, hoodies and caps. Each piece is available in different sizes and colors so you can find the perfect piece for your individual style.

 

How long does it take for my order to be shipped?

Since we manufacture each product individually, the production time is usually 2-7 working days. As soon as your garment is finished, it will be shipped immediately. The delivery time depends on your location and varies depending on the destination country.

 

Can I return or exchange my order?

Of course! We accept returns and exchanges. Please see our Returns & Exchanges Policy on our website for full information on the terms and process.

 

How can I contact HeyToki customer service?

Our customer service is at your disposal. You can reach us via the contact form on our website. We will take care of your request and help you as soon as possible.

 

Are there any special offers or discounts at HeyToki?

Naturally! We regularly offer special offers and discounts. Subscribe to our newsletter or follow us on our social media channels to always be informed about the latest offers and promotions.

 

I have an idea, but I can't find the right product. Can I give suggestions?

Sure, we look forward to the exchange. Feel free to contact us via the contact form.